How to Avoid Illegitimate and Scam Moving Companies
Moving Company Complaints Are on the Rise
It’s often said that moving is one of the most stressful events that can occur in our lives. From coordinating logistics, putting in the organizational work, and processing the emotional toil of a move; there’s a lot that can contribute to that stress! The last thing anyone wants or expects is to be taken advantage of by their movers, yet this is unfortunately becoming a more common occurrence in Canada. A wrong choice of movers can be disastrous, yet according to the Better Business Bureau, moving is one of the most complained about industries in Canada. Common tactics of scam and illegitimate movers include:
● Cut-rate or “too good to be true” prices
● Making unrealistic promises
● Inflating the price on moving day
● Holding your items until the inflated price is met
Jim Carney with the Canadian Association of Movers said it’s because there aren’t any regulations in place for moving companies.
“It’s the wild west. People can charge whatever they want to,” he said. “And with the advent of computers and social media, movers can have beautiful websites and a nice sounding voice over the phone, and people are getting roped in and booking their business.”1
What to Look For When Reseaching Moving Companies
We at AMJ Campbell Red Deer, like most established and reputable moving companies are aware of this problem and want to see it end. The moving company you hire should be a support system; helping you get the job done in a timely, efficient, and ethical manner. At AMJ Campbell Red Deer, we are proud of the trustworthy reputation we’ve built over 22 years by practicing what we preach and always being transparent.
Yet we know it’s become more difficult to identify rogue movers, especially on the internet where it’s easy to create a façade of reputability. When researching moving companies, use these key points to ensure you are dealing with professionals:
● Don’t pay all the money upfront
Movers typically request 10% deposit up front, with full payment to be remitted after the trucks arrive at your destination, but before your belongings are unloaded.
● Don’t sign long distance moving contracts that charge by weight after the fact
You want binding quote – not an estimate that could fluctuate based on a mover’s discernment on moving day.
● Take a look at the facility
An ethical company that invests in its growth will also invest in assets. If they don’t have their own equipment, be wary.
● Research, research, research
The most reliable source of advice and reviews will come from professional associations such as the Canadian Association of Movers, The Better Business Bureau, and the Office of Consumer Affairs
● Be wary of “fake” online reviews
As much as we try to consistently deliver 5-star service, there will likely be some reviews where we didn’t satisfy the customer as would have liked to. A reputable moving company will address these reviews honestly and transparently.
● Get it in writing
A contract is the best way to protect yourself and to ensure things go as planned — in fact, it’s a valuable part of what a professional moving company provides.
1 Source: https://globalnews.ca/news/3542003/moving-scam-canada/
At AMJ Campbell Movers Red Deer, we have been helping people just like you make those big life moves for over 22 years. So yeah, we know what it takes to make sure your long-distance move goes according to plan.
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